Sending and Receiving E-Mail in Chinese under Windows: An
Overview |
This
is a guide to writing and reading Chinese messages for users of English
versions of Windows whose correspondence is primarily in English but who
sometimes need to send or receive Chinese e-mail.
Once Microsoft’s Chinese language support and input method editors
(IME) have been installed, the user can compose and read e-mail in
Chinese. Unfortunately, not all English-language e-mail programs can write
messages in Chinese, and while all can receive Chinese messages, they may
not always be decoded properly depending on the sending format. In fact,
it is advisable to install Microsoft’s Japanese language support and input
editor even if the user never receives or sends Japanese messages,
because, bizarre as it may seem, there are circumstances when it is
necessary to choose Japanese encoding to decipher a message in Chinese!
(See here for a graphical illustration of this peculiar problem.)
Erik Peterson of On-line Chinese
Tools has provided a tool for repairing Chinese e-mail
messages corrupted by e-mail programs.
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Scope & Limitations of Study
Sending Chinese E-Mail
Receiving Chinese E-Mail |
General Recommendations |
Data Summary Table |
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Sending & Receiving
Chinese E-Mail With:
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Scope and Limitations of Study:
Below are
some preliminary considerations on composing and decoding Chinese
messages, based on my extensive testing of ten e-mail clients in August of
2002. First the scope and the limitations of this study:
- Testing is done on computers running under Windows 2000 Professional or Windows XP.
Results for Windows 95, 98 or Me will probably be similar or identical.
Excluded from this study are Chinese versions of Windows, MacOS,
Unix/Linux, and other operating systems.
- With the important exception of AOL, most major (and some minor) English-language
Windows e-mail programs in their most recent versions have been included
in the testing. They are:
- Eudora 5.1.1 (Qualcomm’s popular
commercial program that is also available in an ad-supported free
version)
- Hotmail (the Web client for
Microsoft’s free e-mail service, which can also be accessed by Outlook
Express and Outlook 2002)
- A user of Hotmail can configure it for a preferred language other than
English.
- The testing here includes Hotmail configured for English, traditional Chinese or
simplified Chinese as the preferred language on the sending end, but
only Hotmail configured for English on the receiving end.
- MyRealBox (the Web client for
Novell’s free e-mail service, which can also be accessed via POP3 or
IMAP protocols with other e-mail programs)
- Netscape Mail 7.0 (the e-mail client bundled with Netscape 7.0)
- OperaMail (the Web-based e-mail
client for the free e-mail service of Opera, a superb alternative Web
browser to Internet Explorer and Netscape)
- Outlook
Express 6.0 (bundled with Windows)
- Messages can
be sent in either HTML format (the default format) or plain
text.
- Regardless
of whether you choose HTML or text as your format, you are asked to
choose between sending your message in Unicode or as is whenever you
send a message in a language not using the Latin alphabet such as
Chinese).
- The testing
therefore includes all four possible combinations for Outlook
Express: HTML/Unicode; HTML/As Is; Plain/Unicode; Plain/As
Is.
- Outlook 2002
(part of Microsoft Office XP; also available for purchase separately)
- A user can
send e-mail in either HTML format (default), rich text, or plain
text.
- The testing
here therefore includes all three possible formats for
Outlook.
- Outlook Web
Access (the Web-based e-mail client for remote access to the Microsoft
Exchange e-mail server)
- Pegasus Mail 4.02 (a feature-rich and
very secure freeware that is the winner of PC World’s 2002 World
Class award in the e-mail program category)
- Yahoo Mail (the Web client for
Yahoo’s free e-mail service)
- Testing was done
on 130 combinations of 13 sending formats (Hotmail with 2, Outlook
Express with 4, and Outlook with 3) and 10 receiving e-mail
clients.
- Web-based e-mail
clients have been tested only with Internet Explorer 6.0. While results
for other recent versions of Internet Explorer are likely to be similar,
that may not be the case with Netscape, Mozilla, Opera, or other
alternative Web browsers.
- Results for
traditional Chinese and simplified Chinese are identical, and therefore
separate categories have not been created for them in the tables. A
table summarizing the ten programs's sending and receiving capabilities
for Chinese e-mail can be found here.
- Evaluations of
the programs are only based on their abilities to write and read Chinese
messages and on their compatibility with other e-mail programs. Other
features of these programs are not considered here. For more detailed
information on the Chinese handling capability of the individual
programs, see their individual pages: Eudora 5.1.1, Hotmail, MyRealBox, Netscape Mail 7.0, OperaMail, Outlook Express 6.0, Outlook 2002, Outlook Web Access, Pegasus Mail 4.02, Yahoo
Mail.
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Sending E-Mail in Chinese:
- To compose an
e-mail message in Chinese, simply click on the language bar or language
button on the task bar (this will be present after installing
Microsoft’s Chinese language support and Input Method Editors (IME), and
by default is indicated by the button EN for English). Then select the
appropriate language: CN (PRC) for simplified or CN (Taiwan) for
traditional.
- Outlook Express
is the e-mail client most compatible with other e-mail programs when
Chinese messages are sent in HTML format/As Is out of the four possible
choices. All ten e-mail programs (including itself) can read such
messages. Moreover, these messages appear correctly in the message
window/pane without further manual decoding necessary.
At the other extreme,
if you send Chinese messages in Plain format/As Is from Outlook Express,
none of the e-mail programs (including Outlook Express itself) can read
them. HTML/As Is therefore is the preferred format to use with Outlook
Express.
- Three Web-based
e-mail programs, Hotmail (with English as the preferred language),
OperaMail, and Yahoo Mail are almost as compatible. Chinese messages
generated by them can be read by all but one e-mail client.
Unfortunately, unless the recipient uses Eudora, he/she must manually
select Japanese (!!!) encoding rather than Chinese, a most
counter-intuitive situation.
- Outlook 2002,
regardless of whether you choose HTML, rich text or plain text format,
works with 8 out of 10 e-mail programs. Strangely, messages sent by
Outlook cannot be deciphered by Outlook Web Access. Recipients using
Hotmail (English as preferred language) and Yahoo Mail must manually
select Japanese (!!!) encoding to read Outlook messages.
- Also compatible
with 8 out of 10 e-mail clients are Netscape Mail and Hotmail with
Chinese as the preferred language. An advantage of both configurations
is that messages composed by them appear correctly for 5 out of 8
compatible e-mail clients, and when manual selecting of encoding scheme
is necessary, choice of Chinese works, which is what it should be, not
Japanese (as in the case of most other sending formats).
- Although Outlook
Web Access can compose and send messages in Chinese, it is not
recommendable because its messages can only be deciphered by itself and
Outlook.
- Two venerable
POP3 e-mail clients, Eudora and Pegasus Mail, and one Web-based e-mail
client, MyRealBox, cannot send messages in Chinese, though they can read
Chinese messages some of the time.
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Receiving E-Mail in Chinese:
- In 93 out of 130
combinations of 13 sending formats and 10 receiving e-mail programs, the
message will either appear correctly (53 cases) or can be decoded by
manual selection of the encoding format (40). In 37 cases out of 130,
the message cannot be read.
- If the incoming
message does not appear correctly in your e-mail program at first, you
may be able to decode it by choosing Chinese in the View/Encoding
submenu and reopening it. If neither traditional nor simplified Chinese
works, then choosing Japanese (!!!) may decipher the message. Of the 40
combinations that require manual selection of encoding scheme, Chinese
works only in 6 cases, while the choice of Japanese encoding
successfully deciphers the message in 32 (Unicode accounts for the
remaining 2 cases). Only messages sent by Hotmail (Chinese as preferred
language) and Netscape Mail work with manual selection of Chinese
encoding.
- Outlook is the
best e-mail client for receiving messages in Chinese, decoding correctly
all but one of 13 different sending formats. However, messages composed
by Hotmail (English), Outlook Web Access, OperaMail and Yahoo Mail all
require manual selection of Japanese as encoding scheme.
- Outlook Express,
Netscape Mail, OperaMail, and Yahoo Mail perform nearly as well, reading
correctly 11 out of 13 sending formats. For the first three programs,
manual selection of Japanese as encoding scheme is required for messages
composed by Hotmail (English), OperaMail and Yahoo Mail, while no user
intervention is needed for 8 sending formats. Yahoo Mail on the other
hand, requires manual selection of coding scheme (Chinese, Japanese or
Unicode depending on the sending client) in 10 out of 11
cases.
- Hotmail
(English) successfully deciphers 9 sending formats. However, except for
mail sent by Outlook Express as is, manual selection of coding scheme
(Chinese or Japanese depending on the sending client) is
required.
- Eudora and
MyRealBox manage 8 sending formats each without further
decoding.
- Pegasus Mail and
Outlook Web Access are the least compatible, decoding 6 and 5 formats
respectively. The most glaring failure of Outlook Web Access is that it
is unable to read any of Outlook’s three formats: HTML, rich text, or
plain text.
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Recommendations:
- Be sure to
install Japanese language support for those occasions that require it
for deciphering Chinese messages, even if you never read or write
Japanese.
- If you need to
read and write Chinese e-mail messages fairly regularly, your best bets
are Outlook (if you have Microsoft Office which includes it) and Outlook
Express. The advantage of Outlook Express (HTML/As Is) over Outlook is
that its messages never require the recipient to manually choose an
encoding scheme. Outlook messages, on the other hand, have to be
manually decoded by Hotmail (English) and Yahoo Mail users with Japanese
as the encoding scheme.
- Hotmail
(English), Netscape Mail, OperaMail, and Yahoo Mail are also very
capable performers for reading and writing Chinese messages. Netscape
Mail is is on balance the strongest of the group, since its messages are
much less likely to require the recipient to choose an encoding scheme
manually. Even when manual decoding is needed, recipients of Netscape
messages do so by picking the logical choice of Chinese, not Japanese as
in the cases of messages composed by the other three programs. However,
Netscape messages do not work with Eudora, unlike the other three
sending clients.
- Outlook Web
Access is not recommendable, since messages sent by it cannot be read by
any e-mail programs except itself and Outlook, and since it also
performs the poorest in terms of the number of sending formats it can
interpret (5).
- Two very fine
e-mail programs, Eudora and Pegasus Mail, unfortunately cannot send
Chinese messages. If you like features of either one of them, only have
occasional need to deal with Chinese e-mail, and want to continue using
it as your primary e-mail program, a work-around is to have a second
e-mail account configured with a Chinese-compatible e-mail program. If
you cannot decipher an incoming message, bounce or redirect it to your
second account (forwarding will mess up the encoding).
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Please email me your comments,
suggestions, and corrections.
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