Sending and Receiving E-Mail in Chinese With Outlook Web Access

Outlook Web Access as Sending E-mail Client:

Outlook Web Access can write and send e-mail messages in Chinese using Microsoft’s Chinese Input Method Editors for simplified and traditional Chinese. In the body of the e-mail message, simply click on the language bar or language button on the task bar (this will be present after installing Microsoft’s Chinese language support and Input Method Editors (IME), and by default is indicated by the button EN for English). Then select the appropriate language: CN (PRC) for simplified or CN (Taiwan) for traditional.

Unfortunately, Chinese messages sent by Outlook Web Access can only be read by itself and Outlook. Furthermore, the recipient has to invoke Japanese encoding; neither traditional nor simplified Chinese encoding will work.

Receiving E-Mail Client
Outlook Web Access as Sending E-Mail Client
Eudora 5.1.1

cannot read

Hotmail (English)

cannot read

MyRealBox: Web

cannot read

Netscape Mail 7.0

cannot read

OperaMail

cannot read

Outlook Express 6.0

cannot read

Outlook 2002

can read

Outlook Web Access

can read

Pegasus Mail 4.02

cannot read

Yahoo Mail

cannot read

Total no. of receiving e-mail clients correctly decoding messages sent by Outlook Web Access
2
 
cannot read Message cannot be read or decoded.
can read Message appears correctly as is.
can read Message appears as code initially, but if you select Japanese (Auto-Select) from the View/Encoding submenu, it will display properly.


Outlook Web Access as Receiving E-mail Client:

Outlook Web Access is the weakest receiving e-mail client of the ten programs tested for Chinese messages, reading correctly only 5 out of 13 sending formats. The most glaring failure of Outlook Web Access is that it is unable to read any of Outlook’s three formats: HTML, rich text, or plain text. Manual selection of Japanese as encoding format is needed to read messages sent by Hotmail with English as preferred language, OperaMail, Yahoo Mail, and Outlook Web Access itself.
Sending E-Mail Client
Outlook Web Access as Receiving E-Mail Client
Hotmail  

    English as Preferred Language

can read

    Chinese as Preferred Language

cannot read

Netscape Mail 7.0

cannot read

OperaMail

can read

Outlook Express 6.0:  

    HTML/Unicode

cannot read

    HTML/As Is

can read

    Plain/Unicode

cannot read

    Plain/As Is

cannot read

Outlook 2002:  

    HTML

cannot read

    Rich Text

cannot read

    Plain Text

cannot read

Outlook Web Access

can read

Yahoo Mail

can read

Total no. of sending formats correctly decoded by Outlook Web Access
5


Recommendations
:

Outlook Web Access is not recommendable for Chinese e-mail because of its weak sending and receiving capabilities.

Please email me your comments, suggestions, and corrections.


All contents copyright © 2002 Robert Y. Eng. All rights reserved.
With author's permission, republished in CLIEJ.